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	About Thermosteam

Technical Support

ThermoSteam Systems is committed to your complete satisfaction. If you are having a problem with your ThermoSteam boiler, take a look at our troubleshooting guide. The diagnosis tips and corrective actions can often solve your problems.

If you are still having problems, just fill out this form and submit it to us online. One of our experienced application engineers will respond with a suggested resolution.

Required fields are in red.

What is the problem you are having?
Please describe the problem you are having in detail.

When did this problem start?
What is the model number of your boiler?
Boiler Serial Number (The serial number can be found on a metal plate rivetted to the out jacket near the bottom access door)
Does your boiler use a McDonnell & Miller low water control or a water column with probes?	McDonnell & Miller Water column
Does your boiler use a standing pilot or spark ignition?	Standing pilot Spark ignition

What is your application?
If your application is not in the list above, please describe.
Did you purchase this boiler, or was it on site when you acquired the business or moved to the location?	I purchased the boiler new. Boiler was on site when I moved to this location.
What year was the boiler purchased?
Who was the boiler purchased from?
Is the boiler under warranty?	Yes No Don't know
Has the boiler ever been retubed?	Yes NoDon't know

Do you have any other comments to share with us?

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State/Province		Zip/Postal Code
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